2 Years
Interior Painting
Coverage against peeling, blistering and excessive fading on properly prepared interior surfaces painted by RIVAGO.
Work Warranty
Our Work Warranty
Every RIVAGO project is delivered with a signed Work Warranty Certificate. Here you'll find coverage, the claim process and frequently asked questions.
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Coverage
What our warranty covers.
3 Years
Exterior Painting
Protection against peeling and blistering on properly prepared exterior surfaces using approved Sherwin-Williams systems.
2 Years
Cabinets & Refacing
Finish warranty on cabinet doors, drawer fronts and boxes refinished or refaced by RIVAGO in normal residential use.
1 Year
Hand Rails & Millwork
Refinish and reinstallation workmanship warranty on stair rails, banisters and interior millwork.
1 Year
Remodel Workmanship
Workmanship warranty on kitchen and bath remodel labor performed by RIVAGO. Fixtures and appliances follow manufacturer warranties.
90 Days
Maintenance & Touch-Ups
Short-term workmanship warranty on scheduled maintenance visits and punch-list touch-ups.
Exact periods and covered systems are detailed in the Work Warranty Certificate signed at the close of your project.
Claim process
Four steps, no surprises.
1 · Submit the claim
Send a short description, photos of the affected area and your project address through the scheduling form or email.
2 · Review & inspection
We confirm receipt within one business day and schedule an on-site inspection to evaluate the finish and root cause.
3 · Corrective work
If the issue is covered, RIVAGO performs the repair at no cost to you, using the original system and materials whenever possible.
4 · Written resolution
You receive a written summary describing the work performed and any recommendations to maintain the finish going forward.
Exclusions
What's not covered.
This list is a summary. Your signed certificate prevails over any general overview.
Normal wear, UV fade beyond manufacturer specifications, and damage from settling, moisture intrusion or structural movement.
Damage caused by third parties, pets, cleaning with harsh chemicals or pressure washing above recommended PSI.
Surfaces prepared or primed by others, or areas we explicitly noted as high-risk in the written estimate.
Color match variations on partial repaints and touch-ups due to natural sheen and aging of the surrounding finish.
Manufacturer defects on paint, hardware or fixtures — these follow the manufacturer's own warranty.
Frequently asked
About the warranty.
Yes, once — within the original coverage window. The new owner must send us the original invoice and property address to activate the transfer.
Need to file a claim?
Book an appointment and we'll follow up within one business day to schedule the inspection.